This Cancellation and Rescheduling Policy (the “Policy”) applies to all bookings, purchases, and sessions with Bay Owl Studios (“Bay Owl”, “we”, “us”, “our”), regardless of how they are made or managed, including via:

• bayowl.studio and bayowlstudios.com (together, the “Websites”);
• any booking software, app, widget, portal, or payment link used by Bay Owl (whether in-house or third-party) (the “Booking Platform”); and
• any online or offline communication or booking channel, including phone, email, WhatsApp, social media, walk-ins, and direct messages (together, “Channels”).

This Policy forms part of, and should be read together with, our Terms of Use, Booking Terms and Studio Policies, and Privacy Policy (each as updated from time to time). In the event of any conflict, the Terms of Use, Booking Terms and Studio Policies will prevail.

 

1) Key rules at a glance

• All payments are non-refundable (including studio time, engineer time, add-ons, booking/processing fees, deposits, subscriptions).
• One reschedule only per customer, subject to the 72-hour rule and availability.
• 72 hours means exactly 72 hours before the scheduled Session start time.
• Any second reschedule request = cancellation (no refund; prior slot cannot be reinstated), even if the Booking Platform technically allows multiple reschedules.
• Force majeure = reschedule-only (no refunds). Bay Owl may offer an additional complimentary reschedule in limited cases at its discretion.

 

4) Rescheduling

4.1 One-time reschedule only (per customer)

You may reschedule a confirmed Booking one time only, provided your request is made at least 72 hours (exactly) before the scheduled Session start time. Rescheduling is subject to availability and is confirmed only when Bay Owl confirms the revised Booking in writing.

4.2 Price differences

• If the new slot is priced higher, you must pay the difference to confirm the reschedule.
• If the new slot is priced lower, no refund or credit will be issued for the difference.

4.3 Second reschedule request results in cancellation

No further reschedules are permitted, even if any Booking Platform or third-party software technically allows multiple reschedules. Any second rescheduled request in relation to the same Booking will be treated as a cancellation of that Booking, with no refund, and any previously held time-slot (including the earlier rescheduled slot) will be released and cannot be reinstated.

4.4 How to reschedule

Rescheduling must be requested via the Booking Platform where supported, or in writing via the contact details listed in Section 9, from the email address and/or phone number associated with the Booking.

 

5) Cancellations by you

5.1 Cancellation at any time (no refund)

You may cancel at any time, but no refunds apply.

5.2 Cancellations inside the 72-hour window

If you cancel inside the 72-hour window, the Booking is forfeited without the option to reschedule.

 

6) Late arrivals and no-shows

6.1 Late arrivals

If you arrive late, the Session still ends at the scheduled end time. Time is not extended and no refund or credit applies.

6.2 No-shows

If you do not arrive, the Booking is treated as a no-show and is forfeited (no reschedule, no refund).

 

7) Force majeure and disruptions

7.1 Force majeure

Bay Owl is not liable for delays, disruptions, or failure to perform due to events beyond our reasonable control, including power failures, internet outages, building access restrictions, natural events, or government action.

7.2 Reschedule-only remedy (no refunds)

Even in force majeure scenarios, the remedy is reschedule-only. No refunds apply.

7.3 Complimentary additional reschedule (discretionary)

If Bay Owl determines that a disruption materially affected your Session, we may, at our discretion, offer one complimentary additional reschedule (not counted against the “one reschedule per customer” rule).

7.4 Mid-session disruptions

If disruption occurs mid-session (for example, power failure), Bay Owl may, at its discretion, offer:

• an extension of time (if scheduling permits), and/or
• a complimentary reschedule for the remaining time or an equivalent value session.

 

8) Cancellations or reschedules by Bay Owl

Where Bay Owl needs to reschedule or cancel a Booking (for example, due to safety, security, staff availability, equipment failure, or force majeure), we will offer a reschedule to the next available suitable slot. If a reschedule is not feasible, Bay Owl may, at its discretion, offer a credit of equivalent value to be used within a defined period, subject to the Terms of Use and Booking Terms.

 

9) Contact

For rescheduling requests and cancellations (where applicable):

• manager+termsofuse@bayowl.studio

For privacy-related questions:

• manager+privacypolicy@bayowl.studio