This Cleaning, Damage and Fines Policy (the “Policy”) applies to all bookings, sessions, visitors, clients, guests, and attendees at Bay Owl Studios (“Bay Owl”, “we”, “us”, “our”), regardless of booking channel, including bayowl.studio, bayowlstudios.com, any booking platform (in-house or third-party), and all online/offline channels (phone, email, WhatsApp, social media, walk-ins, and direct messages).

This Policy works alongside (and should be read together with) our Terms of Use, Booking Terms and Studio Policies, Privacy Policy, Cookie Policy, Cancellation and Rescheduling Policy, Studio Rules and Safety Policy, Minors on Premises and Safeguarding Policy, CCTV and Security Policy, and Confidentiality and Non-Disclosure Agreement (NDA) Policy, each as updated from time to time.

 

1. Core principles

1.1 Responsibility for your group

The booking Client is responsible for the conduct of all attendees/guests and for ensuring the booked studio space and any areas used are left in a reasonable condition.

1.2 Not a substitute for legal rights

Nothing in this Policy limits Bay Owl’s right to recover actual losses or damages where legally permissible.

 

2. Cleaning charges

2.1 When cleaning charges apply

Cleaning charges may apply where the booking Client or any attendee/guest causes a mess, excessive cleaning requirement, staining, spillage, refuse, or hygiene issue in any area of the Facility, including (without limitation) studios, control rooms, corridors, washrooms, entrances/exits, and common areas.

2.2 Cleaning charge range

Where applicable, Bay Owl may charge a cleaning fee of:

• minimum ₹5,000 and maximum ₹20,000,
  depending on severity, time required, and the area impacted.

2.3 Examples of chargeable cleaning (illustrative, not exhaustive)

Cleaning charges may apply, for example, where there is:

• spillage on consoles, racks, furniture, floors, acoustic treatment, or carpets;
• excessive litter, food waste, or refuse left behind;
• staining, soiling, or odour requiring deep cleaning;
• washroom misuse or mess requiring special cleaning; or
• any condition that delays the next client’s session or requires additional staff time. 

 

3. Shared/common areas and responsibility determination

3.1 Use of CCTV for incident review

Where multiple clients have used common areas, Bay Owl may review CCTV footage for security and incident review purposes to determine responsibility for specific incidents (for example, mess, damage, or prohibited behaviour) and apply charges accordingly. CCTV is not used for marketing or promotional purposes.

3.2 If responsibility cannot be reasonably determined

Where responsibility cannot be reasonably determined, Bay Owl may, at its discretion and where legally permissible, allocate charges based on available evidence (for example, timing, access logs, staff reports) or may absorb the cost.

 

4. Damage to equipment, property, and the Facility

4.1 Client liability for damage

The booking Client is responsible for damage caused by the Client or any attendee/guest beyond normal wear and tear, whether accidental or deliberate.

4.2 What may be charged

Where damage occurs, Bay Owl may charge, where legally permissible:

• repair costs or full replacement cost (as applicable);
• third-party vendor charges;
• labour and installation costs;
• reasonable costs for emergency call-outs; and
• reasonable downtime/availability loss where applicable (for example, where a studio cannot be used due to damage).

4.3 Examples of damage (illustrative, not exhaustive)

Damage includes, for example:

• damage to microphones, stands, cables, connectors, headphones, instruments, consoles, racks, screens, speakers, or outboard;
• damage to acoustic treatment, walls, doors, glass, furniture, lighting, floors, or fixtures;
• liquid damage near equipment or power points; and
• unauthorised patching, repatching, rewiring, or moving equipment.

 

5. Smoking and vaping fines

5.1 Dedicated areas only

Smoking is permitted only in dedicated areas (if any are designated). Smoking or use of vapes/e-cigarettes (including “Juul”-type devices) elsewhere in the Facility is prohibited.

5.2 Fine amount

Smoking or vaping outside dedicated areas attracts a fine of:
₹25,000 per infraction.

5.3 Additional consequences

Bay Owl may also pause or terminate a session for repeated or serious breaches. No refunds apply and time will not be extended.

 

6. Payment and recovery

6.1 When charges are payable

Charges under this Policy may be payable immediately on demand, or may be invoiced to the booking Client. Bay Owl may require payment before allowing further use of the Facility or before releasing any deliverables, where legally permissible and operationally appropriate.

6.2 Payment methods

Payment methods may include Unified Payments Interface (UPI), card, bank transfer, or other methods supported by Bay Owl or its payment processor(s).

 

7. Disputes and evidence

7.1 Evidence basis

Bay Owl may rely on reasonable evidence including staff reports, photographs, vendor quotations, access logs, and CCTV footage (for incident review/security purposes) when determining charges.

7.2 Good faith resolution

Bay Owl will act reasonably and in good faith when assessing and applying charges.

 

8. Contact

• Terms: manager+termsofuse@bayowl.studio
• Privacy: manager+privacypolicy@bayowl.studio